Q: Do you buy used books?

A: No, we do not. * For more information about donating books, please see "Book Donation Info" on our main page.

Q: What is your RETURN POLICY? 

A: As a smaller independent store, we do not have the ability to send returned books back to the publisher and get our money back - so we take a loss on every return.  Books can be exchanged within 7 days of purchase with a receipt.

1. Within 7 days of purchase, with a receipt, you can exchange a New book (with a price that needs in 0) for a book of similar value. If you choose something of lesser value, the remaining amount will be put on a Gift Card for you.

2. If you have purchased a New book, it becomes a Previously Owned book once you leave with it. Past the 7 days exchange window, if you bring it back to the store we would consider it a donation and give you 50% off another Previously Owned title.

3. If you have purchased a Previously Owned book (when the price ends in .99), then it is a FINAL SALE. If you'd like to bring it back, we would consider it a donation and give you 50% off another Previously Owned title.

Non-book items (candles, tea, puzzles, totes, etc.) are a FINAL SALE unless there is damage that prevents its use.

The Returns Policy is written on the bottom of every POS receipt.

Q: If there is a book I'm looking for, can I order it from you?

A: I love that you asked that! Considering we are a used bookshop, most of our inventory is Backlist, meaning not current titles. We DO however, order new books from publishers and their suppliers every week so you can get the books you want. Contact us to request titles and we will put them on a Treasure Hunter List if it is out of print or we will add it to our next order if our suppliers carry it. When the title comes in, we will give you a call!


Q: How can I get the books I ordered online?

A: If you live in the Edmonton area, we will deliver your books within the next day or two for FREE (for orders over $30).

Our delivery radius is 35 km from High St's location, so we are able to deliver to out-of-town readers within that limit. Keeping the prices of the books low is reliant upon us being wise about how we spend our time and manage our resources, so give us a couple of days to get your books to you and then you can start reading!

If you live beyond the 35 km delivery radius around Edmonton, we ship books anywhere in North America - shipping costs and delivery times are determined by Canada Post.

If you order books and want to pick them up in store, we will happily hold them for you and await you coming to pick them up when it's convenient for you.  

Q: What can I expect from a Previously Owned book?

A: A book that has had a previous owner may have been read delicately or not at all. Sometimes it has been used for study or personal use. Some people make markings inside their books and some people fold down the corners to mark their pages. Many books that have been previously owned have never been read before. So when we say a book has been Used, or Previously Experienced, it implies that there may be some wear and tear that shows the book has had a life before you found it on Daisy's shelf. But you're a smart cookie, you know that!! Each book that we stock is of quality and value that we are proud to carry and offer to you. Some evidence of previous ownership should be expected.

Q: I heard that you swap puzzles, what does that mean?

A: We all seem to have an abundance of puzzles that we won't do again and don't know what to do with. So, in keeping with our mandate to be Good For The Environment wherever possible, we offer a complimentary Puzzle Swap for our community!

  • Bring in Adult puzzles (in a box), and take that number of puzzles from our Swap section
  • 1st come, 1st gets - NO HOLDS
  • you get what you get and you don't get upset - the condition of the puzzle is unknown, take at your own risk

Q: I am a Local Author and would like to have my book for sale on Daisy Chain Book Co.' shelf. How do I go about that?

A: Congrats on writing and publishing your book! Each Local Author book on our shelves is carefully vetted to determine if it is shelf-worthy and if it is something our readers would be interested in paying money for. For more information about this, please refer to the Local Author page HERE.

Q: I would love to work at your store! Are you hiring?

A: When someone likes what you are doing so much they want to be part of the Team, that is one of the greatest compliments there is for a business owner! Our Teams are usually at capacity and we hope to keep our Booksellers for always, but they are an ambitious bunch and we can't hold them back from greatness. So, there may be spots available in the future. Please send resumes to brandi@daisychainbook.co